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The business challenge posed was in the form
of the clients need to have a complete OSS/BSS
solution covering CRM, billing, service provisioning,
service assurance, process and interactions hand
offs, technical, volumetric and future adaptability
requirements. Furthermore, integrating this solution
with the customers existing finance system and
document management system had all the makings
of a big challenge.
CRM business requirements were broadly classified
into sales, order management and customer service
covering the following process areas:
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