Our CRM solutions help customers address a variety of CRM implementation issues in areas like customer retention, account management, campaign management or call center interactions. We help them devise strategies to increase revenue, productivity and customer satisfaction. These strategies are then brought to life by carefully choosing the right package solution, orchestrating a pinpoint execution, and providing post go-live support and end user training.

Our technology practices focused on solutions like SAP, Oracle, Siebel and Clarify enable us to provide best-of-breed application development services for rapid and precise CRM implementation. Combine this with our experience in understanding industry verticals and customer care processes, and you have the ideal partner to deliver the elusive ROI on your CRM investments.

Wipro is a leading IT services provider in implementing end to end CRM solutions. We have over seven years and 600 man years of CRM deployment experience. We have implemented over 30 high impact CRM initiatives across a number of functional areas and industry verticals. Internally the CRM practice group of Wipro is organized into application groups which provide focused Siebel, Clarify and PeopleSoft CRM solutions. All these application groups provides consulting services during pre-implementation, implementation and post implementation phases of a typical Siebel / Clarify / PeopleSoft project life cycle. These services are focused around Wipro's experience and understanding of the overall CRM architecture.