Globalization and Technology innovation have presented new set of challenges to the organizations like increased competition, shrinking margins and customer’s increasing expectations .In the face of such challenges, it is imperative for an organization to have a customer centric business strategy .A CRM software facilitates improved customer relations and thus has evolved as a competitive edge for organizations. The challenge now has zeroed down to selecting right CRM product with maximum ROI and flexibility. The mantra is to “Do more for Less. “
Today some of the risks faced by clients while implementing traditional CRM Solutions are:
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Long development life cycles and complex customizations taking longer time-to- customer which further takes a toll on the IT investments |
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Under utilization of investment on huge CRM licenses and Client/Server infrastructure |
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Millions of dollars being spent on maintenance and upgrades |
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Low user adoption and consequent failure of the CRM strategy |
To help minimize the above risks, Wipro’s CRM practice brings you Software as a service (SaaS) in collaboration with Salesforce.com(SFDC), the market leader in On-Demand CRM Solutions
SFDC CRM
Salesforce.com is the worldwide leader in on-demand customer relationship management (CRM) services. SFDC’s strong credentials in Sales Force Automation, Customer Service, Marketing Automation and Partner Channel Management helps customers of any size derive quick time to value, usability and lower upfront cost.
About Wipro
Wipro has 2300 + person years of experience of delivering CRM solutions in the past eight years. Wipro’s vast experience comes from our years of experience implementing different suites like Siebel, Amdocs Clarify, Peoplesoft CRM, SFDC and SAP CRM.
Wipro provides unmatched business value to customers through a combination of process excellence, quality frameworks and a mature Global Delivery Model which in turn helps in reducing the Total Cost of Ownership (TCO). |
Consider the following :
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SFDC Implementation across SFA, Customer Support, Marketing Automation and PRM |
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SFDC Application Integration & Consolidation- using Middleware and SAP XI |
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SFDC Administration and Support (Functional & Technical) |
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Propriety methodologies for rapid implementation and roll outs |
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Deep industry specific vertical knowledge |
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CSAT of 4.5 ( on a scale of 1 to 5 ) |
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On time. On Budget .Always |
Wipro’s Service Offerings :
Wipro’s Global CRM Practice helps customers define & execute their CRM Strategy which comes from the impeccable record of delivering CRM implementations in multiple business processes across different industry verticals. Consider our service offering :
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