| BUSINESS PROCESS
MANAGEMENT |
| Case Study |
|
 |
|
| |
| Claims processing
solution |
| |
 |
| |
| The client |
| Leading insurance
company based in the United States. |
| |
| Challenges |
| To provide complete
claims processing, customer care services by integrating
the Mainframe system with a Siebel CRM solution,
call center and web interface using FileNet for
workflow processing. |
| |
| The solutions |
 |
Integration
of all the disparate systems into one synchronized
system, |
|
Providing remote access
into the system through a web interface/call
center. |
|
Identifying, evaluating
and finalizing products to be used for,
|
Customer
relationship management |
|
Workflow management |
|
Imaging |
|
Document management |
|
Document storage |
|
|
Customization of products |
|
| |
| Business benefits |
|
Consolidation
of resources through centralization of processes
and technology |
|
Improved competitive benefit |
|
Annual savings |
|
Improved claims processing
measures |
|
| |
|
|
|
