| Wipro's
introduction of an online self-service HR system
has saved the IT services firm about £1m a
year.
The company had suffered from slow HR processes
and poor internal communications due to the problems
involved in co-ordinating and administering 12,000
staff across 10 countries.
The new system includes the online company induction,
e-learning, appraisals, annual leave and personal
employment details, and an employee chat room.
Its biggest success, however, is the online expense
process that has reduced the average time it takes
for staff to receive payment from 21 to two days.
Pratik Kumar, vice-president of HR at Wipro, said
the improvements were possible because
e-technology has made it much easier and faster
to administer expenses claims produced in different
parts of the world.
"Before it was a very labour and paper-intensive
process which was all signed off from India, which
was not too bad if you worked at the head office.
But the majority of staff are based all over the
place so expense claims had to travel across the
world," he said.
The move benefited the organisation's bottom line
by significantly reducing postal costs, while
cutting the support staff headcount in the expanding
organisation.
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