| APPLICATION DEVELOPMENT
AND MAINTENANCE |
| Application Maintenance |
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Wipro has a well-defined
and mature application maintenance process which
allows effective capture, reporting resolution of
maintenance requests. This process supports a distributed
delivery environment wherein work responsibilities
can be effectively divided between the various organizations
depending on the criticality of the requests. Each
of these activities can be governed and monitored
by SLA frame work:
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Requests management |
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Management of incidents |
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Processing of requests |
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Work around |
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Resolution |
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Root cause analysis |
Our application maintenance
services deliver:
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Reduction in
TCO (Total cost of ownership) |
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Drive continuous improvements
in quality of services |
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Improve applications stability |
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Reduce support costs thereby
enabling more avenues to invest in our client’s
business strategic IT initiatives |
CSL and QPR measures:
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Application
maintenance productivity |
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Schedule compliance |
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Maintenance scope management |
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Budget adherence |
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Project status |
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Delivered product quality |
Our unique value proposition
lies in our ability to:
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Use global
delivery model for application maintenance |
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Use the knowledge acquired
in coming up with transformation plan |
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Improve the productivity
thus reducing the cost of maintenance |
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Provide consultancy on
the disposition plans for the applications |
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Transform |
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Retire |
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Consolidate |
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Replace |
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Track the SLAs norms using
web tools which are transparent even to our
customers |
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