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Abstract
Wipro's people processes are firmly rooted in the current
best practices in human resources, knowledge management
and organisation development, rendering it the capability
to proactively address changing business needs through
developing the competencies of people within the organization.
A deeply ingrained culture of innovation gives our employees
a sustainable advantage in the knowledge-based industry,
which in turn helps the organization in creating a market
differentiation. Visionary organizations work continuously
for improving their processes for more effective management
and development of their work force. Wipro has adopted
the best of ways to improve the maturity of its people
practices, establishing a programme for continuous development,
integrating talent development with process improvement
and finally promoting a culture of excellence and innovation.
Moreover, Wipro has also adopted the Six Sigma approach
for streamlining and enhancing the people processes.
Delivery mechanisms such as i-Desk, help organizations
to take these HR services to the global workforce by
forming a strategic delivery platform for information,
transactions and collaborations. It has helped Wipro
in cutting down administrative and transactional costs
and improving employee satisfaction.
Wipro Technologies hold the distinction of becoming
the first company in the world to attain Level 5 of
the People Capability Maturity Model (PCMM) certification
process carried out by the Software Engineering Institute
of Carnegie Mellon University.
This white paper addresses the revolutionary changes
brought about in Wipro's people processes through the
adoption of world-class people practices. It also briefly
touches upon the delivery mechanism, i-Desk, which has
helped Wipro in reducing cost and, improving efficiencies
and service delivery to employees as well as managers
Authors
Sautrik Basu
Prashant Deshpande
To know more about Wipro in b2e solutions, go to www.wipro.com/b2e
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