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Abstract
This white paper analyzes the value ITIL process framework
adds to IT service management. In IT service management
parlance the value of a service can be measured in four
parameters: alignment of IT service to business, cost,
quality of service and timeliness of service. Implementation
of ITIL processes will improve all these four parameters.
Author
Viswanathan. S
To know more about Wipro in infrastructure and applications
management , go to www.wipro.com/itservices/infrastrucmgmt/
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