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Abstract
Wipro, a $ 661 Million diversified corporation, provides
IT solutions and support services from India to Fortune
500 companies. It is the only Indian company to be listed
in Business Week’s list top 100 IT services companies
and it has also been rated number 1 in support services
in India. It has extensive expertise and experience
in providing high quality TAC (Technical Assistance
Center) support to technology clients.
This document outlines Wipro’s approach to Enhancing
end customer service delivery through outsourcing.
Customer support represents one of the most critical
facets of customer relationship management for any product
manufacturer. For high technology product vendors, this
constitutes a very significant portion of the overall
product cost. Additionally, the statutory obligations
of providing for end-of-life products compound the cost
structure. This also demands considerable management
time and effort.
To know more about Wipro in Business Process Outsourcing
(BPO), go to www.wipro.com/bpo
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