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Abstract
These are the days where speech enabled services are
gaining momentum. In traditional IVR services running
over telephony, the applications are tightly coupled
to the telephony platform. Speech resources were closely
integrated as well. “Speech Application Language
Tags” (SALT) is an upcoming high-level Web markup
language with rich set of features providing a Speech-
User-Interface to control the flow of IVR applications.
These applications can run over telephone as well as
other devices. SALT aims at creating a voice user interface.
This makes it easier to create and maintain voice applications,
as easy as creating and maintaining visual Web applications
through HTML.
This white paper gives an introduction to SALT and
its features followed by how SALT can be used in developing
Applications in enterprise domain. Especially, how SALT
fits in the .NET framework for developing tele-applications
(like tele-ticketing, tele-banking etc), voice browsers,
multimodal applications and CRM services etc. VoiceXML
is another competing technology for SALT. The comparison
of SALT with VoiceXML is also discussed in this paper.
Author
Mahavir D Karnavat
To know more about Wipro in telecommunication and internetworking,
go to www.wipro.com/telecom
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