| Abstract
With 15 to 20 percent of goods sold being returned worldwide,
managing returns is a focus area for many hi-tech manufacturers.
Using technology to improve business process needs often
offers several business benefits. RFID is currently
an emerging technology that promises significant business
benefits in returns management too. This literature
tries to address the several aspects of RFID applicability
in returns management. The manufacturer needs to carefully
align his business needs with the technology to achieve
the targeted benefits.
The benefits of utilizing RFID in the (forward) supply
chain are widely documented and have been published
by many manufacturers and analysts as well. This white
paper attempts to take this further to list and describe
the benefits of RFID in the returns/reverse supply chain
as well. The utilization of RFID for returns management
is recommended if we can implement and utilize it in
the forward supply chain to gain efficiencies both in
the forward and reverse flow of goods.
Author
Siddhartha Shrivastava
To know more about Wipro in manufacturing, go to www.wipro.com/manufacturing
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