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Abstract
Recent setbacks in IT industry originated mainly from
the bitterness of customers getting low quality and
less reliable products and services contrary to their
high expectations. This made IT Services companies focus
on superior quality products and services. Through use
of process management technologies, it is possible to
make quality assurance a smooth and well-managed process
and achieve higher customer satisfaction.
QA forms a very critical node of the SDLC. It's efficiency
and rigor decides the acceptability, reliability and
timely release of products and services. The complexity
of the QA process is on the rise due to the wide range
of software and hardware products flowing into the markets,
having varied types of interfaces & technology integrations
and requiring very specialized testing. This complexity
has been compounded by the lack of sufficient automated
tools for testing, few that are available, being difficult
to configure and use. Hence testing has largely been
carried out by test engineers with little or no aid
from testing tools. This has brought in the need for
re-examining and improvising the existing QA process
management techniques.
In this paper we present a generic solution to the
challenges of QA Process Management. We also describe
how a testing team in Wipro overcame the Information
Asset Management, team collaboration and Workflow Management
hurdles using DocSmart, a powerful, feature packed product
developed by Wipro.
Author
Shweta Kumar
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go to www.wipro.com/media
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