| Abstract
When the grid collapses or a hurricane wipes out power
to millions of customers, how does a customer information
system (CIS) information technology (IT) manager ensure
his or her outsourcing partner works as an extension
of the IT organization by providing system reliability?
When customer privacy of a competitor is questioned,
how can the company be certain that the team members
of the outsourcing partner have had sufficient background
security checks, and that company data is safe?
Author
Rajiv Bahl
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