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Abstract
This paper discusses the end-to-end processes involved
in fulfilling a customer order in real service provider
operations. The implied objective of this paper is to
highlight the series of process steps and related pain
areas to be addressed in Order Management (OM) and Provisioning
system implementations. It begins with mapping of OM/
Provisioning activities onto eTOM business processes
down to individual sub-processes. The level of details
in this paper will help the key stakeholders to gain
clear understanding of sub-processes and the associated
pain areas. In addition, it provides the importance
of process identification and documentation with sufficient
details to reap the real benefit of OSS system implementations.
The order fulfilment functionalities are represented
as Order Management and provisioning (OM/ Provisioning)
in this paper.
Author
Senthil Kumar Ramachandran
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