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Abstract
As a knowledge-intensive organization, growing at a
very rapid pace, Wipro felt an acute need to manage
its organizational knowledge assets effectively in order
to create a business value and provide competitive advantage.
Organizations today are faced with the challenge of
figuring out the "right approach" to achieve
this. But the truth is that there is no single "mantra"
and the right approach depends to a large extent on
the needs of the individual organization itself. KM
really boils down to identifying the right set of business
needs and leveraging existing investments in people
and systems to deliver the right value to the organization.
This paper gives you an overview of how Wipro, in the
quest to tap intellectual assets, used its inherent
strengths in people and processes to evolve a KM Framework
across the boundaries of Culture, Content, Communities
and Business Processes, duly enabled by Information
Technology.
Authors
Manimaran Rajakannu
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