Abstract
The number of mission critical operations in business worldwide has risen over time and so has the need to manage them. This white paper is an effort, to do stocktaking on the NSM so far and identify the direction the NSM applications should take from a practitioner’s view, taking into account what the customer is likely to expect..

Authors
Nadiraj Murthy,
Srinivasan Mahadevan,
Shrikantha Prabhu

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