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Abstract
Internet service providers (ISPs) are the next wave
of communications companies crossing that line as they
struggle to find profitability and survival in a very
crowded market. Traditionally ISP's have been single-service
companies, providing data services at a flat rate for
all the Internet services a customer needs, say at Rs1000
per month. This structure leaves little room for expansion.
Customers want multiple services, such as Internet,
cellular, local as well as long distance and they want
to go to one provider to buy them. Convergent Systems
enable multi-service packaging and pricing, whereby
existing customers are enticed to add new services.
By convergence, we mean the coming together of communication
media. This means that today, a company that earlier
operated as a purely telephony company can now provide
a wide range of value-added services through the same
medium. This also means a simplified and streamlined
billing system.
The article further discusses at greater length the
technology of the two basic kinds of convergent system
media i.e. the wired and the wireless.
Authors
Prashantha G
Prasad Prabhu
To know more about Wipro in telecom service providers
business, go to www.wipro.com/tsp
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