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Abstract
The utility industry is going through turbulent times.
The industry has undergone a number of regulatory as
well as structural changes in the last few years. In
some economies such as the US, UK and other parts of
Europe, the pace of deregulation had been faster than
others, which has forced utility companies to make radical
changes to their business processes and application
systems in a limited span of time. The challenges in
billing of Commercial and Industrial customers have
not emerged just due to the rise in complexity of bill
processing, but a lot is due to changes that have taken
place in other core sub-systems including metering,
customer management, financial accounting and pricing.
In this white paper we will look at the changes in these
sub-systems, which necessitate changes in billing.
Authors
Rajpal Gohar
Ravichandran Ramachandran
Michael Murphy
To know more about Wipro in energy and utilities, go
to www.wipro.com/energy&utilities
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