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PROCESS CONSULTING Case Study   Chartering the CRM roadmap for a large North American specialty retailer     The client North America’s largest speciality retailer of home improvement products   Project mandate Assessment of existing CRM capabilities and identifying new capabilities that need to be built Evaluating the CRM solution To ensure a unified view of the customer across multiple channels (e.g. Web, Phone, Walk-In, etc)   Project delivarables Business process document covering key CRM capabilities that needs to be built and “To Be” processes CRM and analytics package evaluation report Prototype to demonstrate “To Be” processes in the recommended CRM package Implementation road map of CRM package   Business benefit Clear CRM road map Unified view of customer       Send us an email Request proposal for services Subscribe to our monthly newsletter   CASE STUDIES Streamlining secondary fuel transportation and logistics for a leading energy giant Optimizing the order to cash process for a global credit and marketing information service provider Defining and designing an internal global help desk for an internet/telecom infrastructure service provider   More case studies

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