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PROCESS CONSULTING Case Study   Optimizing the order to cash process for a global credit and marketing information service provider     The client A leading provider of critical business information services related to risk and marketing with operations in North America, UK, Europe and Asia Pacific.   The challenges Multiple contract and offer types for each business segment Multiple order management and billing systems Legacy systems having customer information distributed across multiple systems High cost of enhancement and functionality change Increased complexity in business process due to system rigidity and manual interventions High manual entry and reconciliation effort No single view of the customer   Project mandate Define the requirements for the order to cash process Identify and select an Integrated package to support the order to cash process requirements   Project deliverables Identification of the key constituents of order to cash process and their requirements Package evaluation matrix Package evaluation analysis and recommended package Migration approach and budgetary cost estimates   Business benefit Single integrated order to cash system Cost savings due to retirement of legacy billing systems Centralized customer information provides a better ability to monitor credit risk Faster response to changes in the business requirements Standardized processes for contracts and offers       Send us an email Request proposal for services Subscribe to our monthly newsletter   CASE STUDIES Streamlining secondary fuel transportation and logistics for a leading energy giant Chartering the CRM roadmap for a large North American specialty retailer Defining and designing an internal global help desk for an internet/telecom infrastructure service provider   More case studies

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