Highly automated business processes which help manage variations in the internal and external environments.

A leading Telecom Company in Belgium.

For Telecom Companies exhibiting rapid growth, managing new customers is a challenge. Effective management of this first time (and subsequent) interaction can serve a distinguishing factor and build a loyal client base.

With the Order Management solution implemented, the orders would be directly created and fulfilled in OM. OM would interact with both internal and external systems ranging and fulfill related tasks such as orders, accounts, subscriptions, product catalogues, inventory, customers and users.

The team was also involved in developing a OSS/BSS system for the organization and integration critical components in the enterprise such as Billing, Provisioning, ERP, Portal, among others using a Process Management Tool and a Rules Engine.