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QUALITY CONSULTING
Case Study
 
Optimising business processes
 
 
The client
A leading fortune 500 brokerage firm providing securities brokerage and related financial services.
 
The business challenge
The key challenge for the client was to understand the business process and managing the expectation of the technical and business groups in providing critical engineering services to business segments within the organization while simultaneously driving cost, quality, and productivity improvements in an ongoing manner.
 
The solution

A strategic consulting approach was used along with some of Wipro's best practices, tools from six sigma methodologies and practices of the capability maturity model.

The Wipro team defined on elements crucial for success after conducting several interviews with senior management from the technical and business groups of the division The recommendations had equal emphasis on leadership, governance & management and the core functional work (comprising business function and the engineering function).

 
Business benefits
The new organizational objectives, goals and accountability matrix would help realize 20-35% saving opportunities along with higher process maturity.
 
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  INSIGHTS
An integrated approach to software process improvement at Wipro : Carnegie Mellon Software Engineering Institute
Software quality: The cutting edge
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