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Testimonials
"Wipro offers tremendous flexibility and a good culture fit to our organisation. Finally, in Wipro we see a strategic partner that is ready to go that extra mile."
Jim Mann
Director
Group Purchase TUI AG
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Home  Hospitality & Leisure |
Hospitality & Leisure
Armed with futuristic business solutions and smart technology packages, Wipro's Hospitality Practice partners you to create the perfect holiday experience for your customers. The exponential growth in the hospitality industry has resulted in host of complex issues that need swift and proactive measures in operations, customer relationship management and back office processes among others; furthermore with chains and multiple business units scattered across the globe, service providers and customers don't find themselves on the same page or window screen, literally.
Wipro provides comprehensive services and solutions to address every touch point in the hospitality practice.
Key Services
- CRM, customer and BPO service
- Enterprise application integration
- Data mining / data warehousing - Enterprise decision support systems
- Data center management
- Implementation services of supply chain, SFA, yield management and CRM products
- Application development - Custom software development
- Business process re-engineering
Custom solutions
| Lodging |
Restaurants |
- Integrated operations automation and distribution solutions
- Enterprise KPI dashboards and life time value of guest calculations
- KPO Services including revenue and yield management
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- Ordering and service fulfillment kiosks for QSR drive-thru’s
- Online ordering and merchandizing
- BPO services – centralized order taking for QSR drive-thru
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| Theme Parks & Game Venues |
Cruise Lines |
- RFID-based Q systems
- RFID / smart card-based solutions for cashless payment transactions
- Online ticketing and bar code embossed ticket creation
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- Inventory management and distribution solutions
- Group tour itinerary creation
- Shore side excursion management
- Online booking solutions
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HITEC 2007
Date: June 25 - 28th, 2007
Venue: Orange county convention centre, Orlando, Florida
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Wipro, IATA team up on the e-freight initiative
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Case Studies
A leading vacation home network chain having presence in over 50 resort destinations. The existing applications were not scalable to meet current and future business needs. There was no centralized repository for business intelligence and marketing information.
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OTA Solutions for hospitality
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