Product Engineering Lab SupportThe Test, Development and QA Engineering Lab Support Practice is a part of the Technology Infrastructure Services division in Wipro Technologies and has been providing lab support services to various telecom clients since 1996. We have in-depth configuration and management expertise in core, access and media technologies to cater to proprietary hardware and software products of a variety of telecom vendors. The Practice is proficient in Proficient in various aspects of lab management processes – operational, security and management and is backed by the organization’s long and diverse expertise gained by working with the top telecom equipment vendors and service providers across the globe for a long time now.

Scope of Services

Wipro has strong Telecom domain expertise in Wireline, Wireless and IP technologies along with in-depth expertise in Optical and Access products. The Engineering Lab Support Services include:

• Installation and Management of Captive Network Elements
• Equipment and Environment Support
• Program Management and Operational Support
• Configuration Management
• System Utilization reporting and Analysis
• System administration and Environment support

Elements of Environment Support

• Captive Office Equipment Support
  • Site Planning / Environment Build Up (Power, A/C, Access etc.)
  • Installation & Commissioning (As per SOW agreement with 3rd party Vendor)
  • Operations and Maintenance
  • Sanity Checks
  • Dynamic and Project Specific Re-configuration
  • Load Build and Management
  • Service Level / Availability of CO

SCM and Release Management
Source Code Control / Configuration Management / Migration

• Designer Environment Maintenance
• Desktop Access Control
• Server Management
• Software Configuration Management
• Installation and Maintenance of SCM Tools (ClearCase, PVCS, Insight)
• Version Control across Multiple Locations (CC Multisite)
• Proprietary Tools Maintenance (PLS, Pro*)
• Migration of source code to ClearCase, test and roll out
• Build Management
  • Performing loadbuilds and resolving loadbuild errors.
  • Managing configuration records
  • Identifying and Implement scripts using perl for build management.
  • Scheduling automated builds
  • Generating  build reports
• Integration Management
  • Develop and implement branching strategies
  • Define and implement  configuration management policies
  • Creation of  Branches, Labels and other ClearCase  metadata
  • Setting up triggers

Asset Management

Product Engineering Labs require extensive asset management considering the constant churn of product configurations to meet various simulation criteria. We have built up extensive experience in managing customer equipment right from interacting with governmental authorities in getting import clearance to managing inventory databases and modules on various platforms like Siebel, SAP and i2. We also have developed expertise on various proprietary tools used by telecom vendors for global management of assets and spares:

• Global Equipment Management System (GEMS) (R)
• Inventory Control Database developed within a reputed Optical Networks Manufacturer for accurate tracking of all network equipment to a specific location
• Usage Parameters include
• Identification and generation of report for bay/shelf/ slot position of the circuit pack
• Generation of System wise inventory report
• Generation of circuit pack wise inventory
• Threshold level setting for re-ordering
• Spare circuit packs tracking
• Generation of bar code for unidentified modules

Data Center and Development Environment Support

• Administration of Unix servers – Multi site / Multi team environment
• Unix Account Management
• Disk Space and File system management
• Administration of DNS Servers
• Administration of NFS and NIS
• Security Management
• Backup Management
• Performance Management
• Tuning Kernel
• Troubleshooting and Problem resolution
• Windows Installation and Configuration
• NT Server Management
• Windows Migration
• Access Tools Management (Exceed etc.)

Why Wipro

Extensive Telecom Lab Support expertise
Wipro has a dedicated practice which pioneers in the support of telecom and product engineering lab infrastructure for Telecom Equipment Vendors/Service Providers and Product Equipment Manufacturers. And Wipro has been doing this for a decade…..

Product Independent Integrator
Wipro views its role as a product-independent and technology-savvy external service provider, with a strong consulting team, which can evaluate different technical options, architectures, packages and select and implement the right mix for a given business problem.

Core IS/IT Strengths
Wipro has been working in the Infrastructure Implementation and maintenance areas for the last 23 years. Wipro has worked with 7 of the top 10 telecom equipment vendors and 6 of the top 10 telecom Service Providers.
Wipro has over 4000 persons in IT and Telecom domain with
More than 75,000 person years in hardware support
More than 30,000 person years in software support and networking
Proven Project/ Program Management skills

Owing to the tremendous depth of telecom and Installation/ Commissioning expertise, Wipro is well accustomed to successfully executing projects in time while maintaining high levels of quality.