Customer SupportWith nine fully operational and completely networked customer interaction centers in India, we facilitate unmatched scalability to our customers. Our global telecom and datacom infrastructure provides superior connectivity, bandwidth availability, scalability and multiple redundancies for business continuity and disaster management. Along with these we enable superior voice quality, network management and security, agent productivity and performance management and tracking using state-of-the-art technology infrastructure.
Our customer interaction team is certified for technical competence, trained for voice and accent alignment, customer interaction skills and technology usage. Wipro also provides multi-lingual support.
Key Features of Customer Support
- Call receipt
- Entitlement verification
- Vital info capture
- Log call
- Create trouble ticket
- Recipe based call resolution
- Call escalation
|
