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About TIS
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Wintel
With its extensive experience in IT Infrastructure Management of Wintel Servers, Wipro provides customers with effective management of servers, increased agility to adapt and evolve with technology, ability to manage complexity within the environment and reduced risk from business and technology perspectives. Wintel services are delivered from onsite / offshore delivery centers including Global Command Center (GCC).
Key Highlights
- Vast expertise and experience in delivering Wintel services to various customers worldwide
- Matured onsite / offshore service definitions and delivery mechanism
- Depth of service coverage from administration to value added services
- Highly trained team of Wintel professionals, certified by Microsoft
- Well defined L1, L2 and L3 skill definitions
- Defined Service Level Agreement (SLA) unique to every business environment
- ITIL certified structured onsite / offshore responsibility and task definitions
- Element-based pricing model
- Virtual Resolution Group (RG) to handle field escalations
- Center of Excellence (CoE) to implement best practices in the industry
- Strong relationship with Microsoft
Wintel Service Offerings
Services |
Tools |
- Windows system administration
- Active directory administration
- Citrix server administration
- Microsoft back office server administration
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- Active directory console
- Windows administrative tools
- Microsoft operations manager
- GFI Monitor
- NetIQ Monitor
- BMC Tivoli
- HP OpenView
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Wipro has strong base of close to 1000+ trained Wintel professionals serving worldwide customers, including India. With more than 25 customers around the globe and 100 customers in India, Wipro constantly strives to raise the bar in customer satisfaction. The service offerings are based on ITIL service delivery framework, which is BS15000 certified. |
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 Request for Information
For any queries on Wipro Technology Infrastructure services and offerings, contact us at tis.presales@wipro.com
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