Grid Computing

Key Highlights

• Vast expertise and experience in delivering tailored Grid services to various customers worldwide
• Matured onsite / offshore service definitions and delivery mechanism
• Depth of service coverage from administration to value added services
• Well defined L1, L2 and L3 skill definitions
• Defined Service Level Agreement (SLA) unique to every business environment
• ITIL certified structured onsite / offshore responsibility and task definitions
• Virtual Resolution Group (RG) to handle field escalations
• Center of Excellence (CoE) to implement best practices in the industry
• Strong relationship with Platform, United Devices, Data Synapse

Grid Service Offerings

• Grid Assessment Services
• Grid Architecture Service
• Grid Implementation Service
• Grid Management Service
• Deployment of GRID stack
• Deployment of applications’ stack
• Capacity assessment and projection/planning
• 24/7 monitoring of GRID health to achieve the desired benefits [utilization, reliability]
• Regular GRID stack maintenance (patches, log files, configuration)
• Regular GRID based application stack maintenance (log files, configuration)
• GRID tuning with respect to optimal performance of all applications
• GRID policies and priorities
• Reporting and Analysis

Grid management services transfer all or part of the day-to-day management responsibility for a customer's Grid environment, including OS & Middleware. With its global delivery model, Wipro has been successfully managing storage for its customers from GCC, onsite, near site and offshore locations.

Wipro's Global Command Centre (GCC) -- BS15000 certified -- delivers ITIL-based services with unique onsite / offshore and near shore based service delivery model. Grid services are delivered in a Global delivery model. This gives cost benefit to customers without compromising service levels.