Production Operations Wipro’s Production Operations provides end-to-end support on the entire gamut of data center operations. We provide centralized proactive monitoring and management of all infrastructure elements from our Global Command Center (GCC) and Offshore Support Centers (OSC). Through a measure of stringent and consistent quality processes, tools and technologies, automated resolutions of incidents and requests, along with reporting portal and continuous process improvements, the Production Operations has been providing quality services.
Production Operations Services
| Command Center Operations Services |
- Event / alert monitoring of all infrastructure elements (mainframe, servers, networking, storage, database, etc.)
- Fault isolation - False positive / false negative, event correlation and suppression
- Qualifying the alert / call
- Resolving using Standard Operating Procedures (SOP)
- Assigning to the respective group in case not resolved using SOP
- Escalation and follow-up, as required, through service desk or pre-agreed mechanism
- Performing daily / shift related system checks - based on SOP
- Reporting - based on above parameters
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| Backup / Restore Services |
- Batch job monitoring and fixing job failures / amends
- Scheduling (add / modify and delete batch jobs)
- Migration from Cron
- Installation, configuration and performance management of batch environment
- Reporting
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| Backup / Restore Services |
- Backup and Restore session monitoring
- Vaulting of tapes
- Tape operations (planning for scratch media, labeling, insertion, scratch media, inventory, etc.)
- Tool support: Backup and restore scheduling, installation, configuration, performance management, migration
- Reporting - based on above parameters
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