Remote Support Provisioning

• Uses the support initiatives through remote dial-in and utilizes selective tools
• Depending on the requirements, SMS, Radmin, LANDesk, VNC, CA Live Automation, Dameware, PC Anywhere, Carbon Copy, etc. can be used
• Views remote desktop system information and runs diagnostic utilities

Planning & Acquisition Services

• Supplier management
• Vendor sourcing - RFP preparation, review and negotiations, order or lease
• Cataloging, procurement, receipt and stock management
• Secure warehouses and facilities from partners
• Logistics coordination
• Audit trail of all material transactions
• Contract maintenance

Roll Out Services

• Assessment, design and creation of SOE
• Application packaging
• SOE creation – Build, validate, test and document for distribution
• Implementation
• Validate the hardware and the build on the client environment
• Install and configure operating system environment and packaged applications – centralized / manual / multicasting
• User backup and restoration
• User acceptance testing and sign off

Management, Maintenance and Support Services

• IMACs and break-fix support
• Anti-virus and patch management, software distribution
• Client application support
• Mobile user support
• Backup and recovery services
• Network management like connectivity, file and print

Refresh and Disposition Services

• Refresh services
• Upgradation and refresh planning
• Guidance and consulting on new hardware, operating system and software
• Disposition services
• Receipt of assets – allot number
• Inspect equipment for damage and claim insurance if any
• Data erasure – Uses a low level format or appropriate erasure methods as prescribed by federal / state laws
• Equipment disposal, return to leasing company or donation on behalf of customer
• Disposal reports and audit reports