Desktop Management To manage cost, complexity and an ever-changing technology, Wipro’s Desktop Management Support Services combines concepts of remote management and automated tools to offer tailor-made and best-fit solutions for desktop management. Desktop Management Support Services offers the entire gamut of desktop services from procurement to disposal.
Wipro currently supports over 350,000 plus desktop computer systems across the globe through consultants, highly qualified engineers, experienced managers and a comprehensive back-office technical team. Wipro has also forged strategic alliances with most of the industry leading products principals. Wipro can provide desktop services through: a) remote support, b) direct support through Wipro engineers, or c) through partners, or a combination of the above.
Desktop Management Services
- Asset management
- Planning & testing
- Procurement assistance
- Standard built, staging and imaging
- Deployment
- User support
- Install, move, add, change (IMAC)
- Technology refresh
- Disposition
| Services Offerred |
Capabilities Delivered |
Physical Asset Management |
- Inventory management
- Electronic distribution
- Version tracking
- License tracking
- Usage monitoring
- Refresh / retirement
- Provisioning
|
Contractual Asset Management |
- License compliance
- RFP preparation and review
- Negotiations
- Contract maintenance
- Supplier management
- Service-level management
|
Financial Asset Management |
- Procurement
- Budget
- Cost control
- Chargeback
- Operational efficiencies
|
Tools Expertise |
- CA asset management suite
- Remedy asset management suite
- Peregrine asset centre
|
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