Enterprise Voice and Contact Centers
The Enterprise Voice & Contact Center solutions practice is a part of the Global System Integration practice here at Wipro Technologies. Wipro has over 10 years of experience in delivering enterprise telecommunications and contact center solutions on various technologies and product platforms.
Wipro has a focused practice group working specifically on these technologies and has prior experience in engaging with our clients and delivering the complete life-cycle of the solution deployment, including;
- Consulting and design
- System implementation and integration
- Managed services
- Audit and reengineering
Through focused CoE (Center of Excellence) initiatives, project engagements and years of experience, Wipro has specialized in many of the call center applications including; IVR self service, CTI application development, CTI-CRM integration, customer interaction and experience management solutions and the call center management solutions.
The practice has three core focus areas.
- Enterprise Telephony: Here the practice concentrates on providing voice telephony solutions to enterprise. This also includes unified messaging solutions. Under this focus area Wipro also helps its customers not only set up VOIP based voice networks but also helps customers migrate from legacy TDM based voice solutions to state of the art VOIP based telephony solutions.
- Unified Communication: In this area, Wipro provides solutions that transform the way organizations communicate. These solutions are SIP based, presence enabled and provide secure IM, peer to peer and multi party audio and video communications. Additionally these solutions provide enhanced conferencing features which allow users to white board, share applications and collaborate.
- Call Center solutions: Here Wipro provides services around all call center components such as ACD, IVR, CTI, voice logger, WFM etc. Wipro brings to the fore vast skills on multiple platforms with extensive experience in hybrid solutions.
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