Service Process ManagementThe BMC Remedy Service Process Management (SPM) platform provides a comprehensive, end-to-end solution for automating, managing, and monitoring service management business processes.
The platform, called Action Request System®, is the foundation for BMC Software’s Service Support Management applications, as well as for custom service processes automated by customers and partners worldwide. Benefits include:

• Fast installation and deployment
• Cross-platform support
• Low cost of application maintenance
• High scalability
• Ease of customization

These features allow the deployment of Service Management solutions to be successful from day one, and the scalability and robustness of the platform lowers total cost of ownership and increases return on investment.

• Automate: Automating manual processes allows for greater overall process efficiency and helps reduce paper trails that result in human errors. The SPM platform allows IT organizations to automate service management business processes quickly and efficiently without the need for programmers.
• Integrate: Integrating processes and information within an IT organization provides greater synergy, efficiency, and effectiveness back to the business. AR System optimizes business through integration capabilities that link service management applications to any business processes in the organization.
• Adapt: Fast-paced organizations of today require that business processes react to changes in the business, often unexpectedly and in real-time. AR System provides complete flexibility for customizing and enhancing every aspect of an automated process.
• Manage: Understanding process limitations and bottlenecks allows proactive decisions about what might need to change to improve overall process success. SPM provides all the means required to successfully manage business processes in real-time and to be instantly alerted when events are about to occur.
• Process Platform: Automating and managing business processes can be only as effective as the platform responsible for keeping critical processes up and running. AR System is a proven application platform that has successfully automated thousands of business processes that have been deployed out to millions of end-users.

With its request-centric, forms-driven, workflow-based architecture, AR System is optimized for efficiencies in Service Management application delivery. Developed for non-programmers, AR System simplifies development tasks through its simple point-n-click, drag-n-drop user interface, and includes pre-built service management-related modules for notifications, escalations, and approvals.