Service Level Management

Building upon the benefits of solid infrastructure management, application management, and service support foundations, service level management (SLM) solutions takes the IT management discipline one step further. With SLM solutions, IT organizations can strategically extend toward a successful business service management paradigm.

The delivery of business services to end-users has become critical to company success and bottom line. To achieve this new and higher level of responsibility, IT organizations must now focus on managing business processes and service levels from an end user perspective.

BMC’s SLM solutions combine processes, products and people to continuously improve service to the end user. Our solutions can help you:

• Deliver real-time information to IT staff and end users, and provide management of problems affecting defined service level agreements (SLAs).
• Define, measure, monitor, manage, and report on SLAs set for business services comprised of IT components
• Define, measure, manage, and report on SLAs set for business services comprised of service support components. (Remedy)
• Report on SLA compliance showing how actual IT service delivered compared with the SLAs in place with end users.
• Provide the ability to pro-actively manage against SLAs to ensure management of IT from a business/end user perspective.