Global Command Center The Global Command Center (GCC) is the world’s first ISO 20000 certified remote management facility; it was set up in 2002 to provide remote management services to manage customers’ IT infrastructure. The GCC has a distributed delivery model with a presence in California (USA), London (UK), Bangalore, Pune, Chennai and Hyderabad (India). The GCC provides standard Service Level Agreements (SLAs) and customer-specific SLAs using a combination of onsite and offshore resources to provide 24x7 services based on best-of-breed tools and adherence to the ITIL process for service delivery.

GCC Services

• 24x7 infrastructure management
• Monitoring
• Administration
• Diagnostics
• Reporting
• Vendor coordination
• Trend-based consulting

• Tool agnostic process:  Process is protected from the tool used for monitoring; it can address both merger and acquisition situations.
• Virtualization of IT operations: Level-1 engineers do not have to re-learn commands if the customer’s infrastructure changes (ex: Windows environment to Linux).
• Secured access: Even system administrators do not have system administrator passwords. Instead, they are given one-time access to the ’sick’ device. This means there are no mishaps or inadvertent access to healthy devices.
• Business impact reporting: The holy grail of enterprise management – the ability to report which businesses / geographies are impacted because of any infrastructure issue.

Global Footprint