Tech Pub Services

Technical products and services are evolving every day and technical content is a vital differentiator as it helps customers and stakeholders to understand and experience products and services better. It is imperative for organizations to have the support of a team that is experienced in generating and handling technical content.

Our Technical Publications team of over 100 consultants can support you with all your content needs for products and services. With 85% of our workforce being technically qualified and experienced, we have innovative solutions for smart devices, mobile phones and social media that aid in the proliferation of products and services.

How Wipro Helps

Wipro's Technical Publishing practice appreciates the way technical content is consumed in today's world. Our services are aligned to business needs of customer enterprises. We understand content challenges and work proactively to help you overcome them and meet business objectives. Our services help you:

  • Increase product consumption through development and deployment of effective user documents
  • Create accessible, accurate, easy-to-use technical content leading to better use of products and services, and greater end user satisfaction
  • Reduce training and support costs through comprehensive training/support content
  • Derive the benefits of simulation-driven, use-case driven and interactive training material leading to lesser cost overheads for customers to train operators
  • Create detailed technical implementation and troubleshooting guides leading to lesser cost overheads for product support staff
  • Increase standardization and consistency through content consolidation, standardization and migration, to ensure branding and effective management of enterprise content
  • Leverage our best practices and competencies with the benefit of value-added content solutions

Our Technical Publications Practice offers end-to-end content solutions that take care of content design, development and delivery. We also have services and solutions that support content analytics, transformation and enterprise content management. Our detailed services include:

  • Content development and delivery - Covers all activities from analysis, design, development to final publishing and delivery of content, for products or services
  • Illustrations and visuals - Involves detailed engineering and technical illustrations for technical manuals. Also involves graphical design and visuals for better representation of user content
  • Content validation - Includes review and edit of content, quality checks and adherence to standards and norms, ensuring delivery of professional content
  • Content transformation - Involves content migration to structured, modular and single-sourced formats, optimization of content and reduction of redundancy
  • Content management - Analysis of existing content and environment, identification of gaps, recommendation of content process and solution frameworks, implementation of a complete content management solution
  • Content for smart devices - Creation of new content and migration of existing content to hand held and mobile devices

The following enablers ensure that we bring value to customer engagements and deliver quality content at all times:

  • Flexible business delivery models
  • Best practices repository and leverage of knowledge across team members
  • Center of Excellence and solution accelerators
  • Well-defined frameworks for all tasks
  • Domain-specific solutions
  • Knowledge management training
  • Competency building framework
  • Defined knowledge management framework