Infrastructure Management

An efficient, agile and cost-effective technology infrastructure can be the differentiator for businesses to refocus on their core services and products. IT and Infrastructure Management Service has undergone a significant change, helping deliver business value, improved efficiencies and variabilization of costs. ServiceNXT Infrastructure Management Service optimizes end-to-end management of enterprise IT infrastructure across data centers, networks, mainframes and end user computing.

How Wipro Helps

Our Infrastructure Management Service, with strong domain and specialized capabilities spanning data centers, networks, Managed Services, cloud, business advisory and global system integration, can help you transform your vision to reality.

ServiceNXT’s Infrastructure Managed Service framework offers:

  • Autonomics driven services
  • On Demand infrastructure capabilities, including data centers
  • Differentiated EcoEnergy solution capabilities
  • Two-third of our data center solutions are on pay-per-use model

ServiceNXT™ leverages hyper-automation and machine learning algorithms to address IT operation challenges innovatively. We helped:

  • A consumer electronics major: Improve the cycle time to 3.5 hours from 75 hours and reduced the number of tickets by 28% based on analytics insights. Read more
  • A leading mail and document management firm: Support 100,000-plus systems and 520-plus applications. We helped consolidate data centers from more than 80 locations to 6. Read more
  • A chemical distributor spun off from a large chemical conglomerate: Set up and run greenfield IT operations, including applications, infrastructure and cloud, along with customized pricing. This was done through an innovative mix of user-based and fixed fee components. Read more

The key features of our service are:

Accuracy

  • Library of known error database, resulting in faster resolution
  • Standard automation tools for day-to-day operations
  • Organization-wide best practices and SOPs
  • Best-in-class quality methodologies
  • Productivity benchmarking to improve performance

Availability

  • Multi-location delivery eliminates single point of failure
  • Disaster Recovery ready
  • Access solution: Multiple customer network from single desktop
  • Pre-built integration with partner and other service lines
  • Readiness for integration with existing tools

Agility

  • Readily available pool of skilled resources in all domains at all times
  • Faster ramp ups and ramp downs
  • Ready-to-use command centers across the globe
  • Ready-to-use Service Management platform compliant with ITIL standards
  • Plug & play monitoring, management and reporting tools available

Secure

  • Enhanced network security - intrusion prevention, gateway anti-virus, content filtering, load balancer
  • Biometric scanner and proximity card reader for facility access control
  • Isolated data network for all customers to prevent cross flow of data packets
  • Periodic security audit