Manage

An efficient, agile and cost-effective technology infrastructure can be the differentiator for businesses to refocus on their core services and products. IT and Infrastructure Management Service has undergone a significant change, helping deliver business value, improved efficiencies and variabilization of costs.

The combination of state-of-the-art remote delivery centers clubbed with the experience of managing more than 24 million Configuration Items puts Wipro in a unique position to manage all aspects of Network Voice, Video & Data infrastructure for customers.

How Wipro Helps

Managed Network Services offerings include comprehensive Voice, Video & Data infrastructure management for customers by leveraging Wipro's ServiceNXT framework to deliver Network Operations Center (NOC) based services encompassing not only Network infrastructure but also infrastructure across towers such as Data Centers, End User Services, Applications & Security.

We offer Managed Network Services by leveraging the FixOmatic Self-Healing, Self-Learning Automation engine & High level Analytics algorithms. The ServiceNXT delivery centers are equipped with required monitoring tools to deliver both Proactive & Reactive support.

Key Benefits and differentiators derived include:

  • Integrated Delivery Framework to Transform, Transition & Manage
  • Service Sensitivity to End User Experience
  • Performance Sensitivity of Networks to Critical Applications
  • Multi-Level Performance Management and Multi-vendor governance
  • Service Levels for Delivering results

Our offerings include:

Data Network Management

  • Data Center Network Management
    • Datacenter switching & Fabric
    • Application delivery Controllers
    • Service layer (IP address management, Virtualized network infrastructure)
  • WAN Network Management
    • WAN routing
    • WAN Optimization
    • Service Management and Governance
  • Campus Network Management
    • LAN management
    • Wireless LAN Management

Voice & Video Management

  • Unified Communication Management
    • IP Telephony Service
    • Collaboration
  • Traditional Telephony
    • TDM
    • Integration - Voice Mail, call routing
  • Video Conferencing Network
    • Tele Presence (TP)
    • Room based V-con equipment
    • Video Bridge devices

Contact Center Management

  • contact center infrastructure
  • Self Service - IVR, Fax on Demand, Voice Portal
  • Proactive Contact Management - Outbound calling, Contact Optimization