In today’s networked world, Collaboration between people within the organization and outside is one of the most important enablers for improving business efficiencies. Further, the need to have anytime, anywhere & any device access is leading the need to enhance all communication platforms.
The combination of Unified Communications & Collaboration is a key technology element to drive this business need. Wipro’s expertise of having implemented more than half a million unified communications user points has brought us the unique experience and knowledge to work across the spectrum to build agnostic Unified Communication platforms for your vendors.
How Wipro Helps
Our Collaborate theme covers state-of-the-art Contact Center Solution as well as Collaborative Workspace Integration platforms that include both audio & video conference solutions. Wipro offers 3600 services across these technology domains.
Key Benefits and differentiators derived include:
- Service capabilities on future collaboration services models such as Unified Communications as a Service
- TDM Migration expertise with successful TDM to IP migration projects
- Experience earned & Proficiency Developed over years of successful large scale roll outs
- Wipro's own Data Center Hosting capabilities
- Partnership with leading global PSTN/SIP service providers & ISPs
- Flexible pricing options including CAPEX & OPEX based pricing for hardware & services
- Wipro's Managed Collaboration Services / Day 2 Support Services delivered from a first ISO 20000 & BS 15000 certified facility on a 24x7 basis
Unified Communication & Collaboration
Wipro offers UC&C Consulting, Audit & Assessment, Design, Build and Migration services that include TDM to IP Migration, multi-vendor Telephony and UC integrations, room based and desktop video integrations, customization of UC applications and integration of UC&C apps into business processes and applications to deliver enhanced experience for end-users, customers and partners. We offer Unified Communication as a Service (UCaaS) for customers seeking cloud model.
We have over 20 years of experience delivering contact center ranging for legacy Contact centers to the IP based Contact Center. We offer Consulting, Design, Build and Operate services for contact center deployments. In addition, we have developed significant IVR and CRM customization and integrations for Contact Centers. For customers planning to migrate to cloud Contact Center Wipro provides CCaaS (Contact Center as a Service).
Collaborative Workspace Integration
Wipro has developed a unique offering called Collaborative Workspace Integration which allows businesses to leverage global skill pools, reduce travel and improve remote operations to create High-End Collaboration facilities. These rooms typically have high-end audio and visual components to allow the businesses to better understand their data and work in both a local team environment and virtually with remote teams and suppliers. The solution blends latest Collaboration techniques with Audio/Visual infrastructure and allows for seamless team cooperation.