Wipro Consulting's Business Performance Management (BPM) solutions help companies rationalize and standardize existing processes without the cost of re-engineering or adding more layers of technology to the IT infrastructure. Key focus areas include eliminating redundant processes across the organization, streamlining the organizational structure, and centralizing key functions such as sales, supply chain and corporate G&A.

Increased costs and the challenges of managing global operations are requiring businesses to transform the way they operate. Logistics has an enormous impact on supply chain management, and global logistics information is now essential for supporting enterprise decision-making, including forecasting and demand planning.

Improving customer satisfaction is as important as controlling costs and improving productivity. Our Customer Retention Advisory services help organizations reduce customer churn, increase the average revenue per user and improve return on investment while increasing customer loyalty. Wipro's Customer Experience Maturity Model (CEMM) helps organizations gain an understanding of their level of performance.

Our BPM offering for energy and utility companies can help improve business processes, maximize workforce effectiveness, and attract and retain customers while reducing costs. Our services can help you increase return on investment through improved asset management and flexible, regulatory-compliant business processes that link business strategy to business performance management.

Telecommunications Service Providers operate in a highly competitive market that requires bringing innovative products and services to market faster and maintaining robust order fulfillment and service activation processes while reducing cost and complexity. Wipro Consulting addresses these challenges through an operating model and performance management system design, process standardization, alignment to e-TOM across the value chain, and strategies to reduce customer churn.

Economic conditions and market dynamics are driving Banking and Financial Services organizations towards Business Performance Management (BPM) as a means to improve operational efficiencies by streamlining back office operations, providing visibility into metrics and key performance indicators, and providing a unified customer experience across multiple business lines.

Retail organizations are constantly challenged by high operating expenses, complex supply chains, the rise of multichannel buying, and diminished consumer loyalty. To remain competitive, retailers must remain extremely focused on operations, deliver a smarter shopping experience and tirelessly reduce operating costs. In response to these challenges, our Retail Business Performance Management (BPM) services for Retail organizations eliminate redundancies & standardize processes globally; improve business performance and customer experience; reduce operational costs of support functions like Finance and HR.