Wipro’s Shared Services Consulting (SSC) practice comprehends an accurate "inside-out" view of client business processes especially in the areas of Finance & Accounts, Supply Chain Management, Human Capital Management and Customer Relationship Management. Our SSC advisory is aimed at assisting clients to transform an existing or design a new Shared Services Centers along with people, process, technology and Change Management elements into the best functional unit. Our SSC Consultants thrive to bring an element of transparency in the operations of such units and implement robust implementation roadmaps and Return on Investment plans.

• Service Operations Assessment and Diagnostics
• Business/Organization Design

Contact centers have emerged as the major medium for managing customer expectations through various channels such as web, email, chat, voice, online self service etc. Hence, it is important to run efficient contact centers which cater to the needs of the customers. These needs have to be addressed strategically and tactfully focusing on the core business yet satisfying the customers.

The compressed reporting deadlines & need to use information for decision making coupled with the accounting rules and governance requirements forces organizations to look for an optimized close cycle that will benefit them from operational perspective as well as create share holder value by increasing trust thereby, impacting the valuations.

SCOD is a Wipro Consulting Services offering aimed at helping organizations across varied industries to rapidly identify, prioritize & justify investments in supply chain improvement opportunities for realizing business objectives. It uses a 3-step approach of leveraging industry benchmarks; leading practices & maturity models to identify and diagnose the pressures (Responsiveness, Profitability and Cost Reduction) on the supply chain, across the globe.

Business competitiveness leads organizations to undertake drastic tactical and strategic initiatives to boost sales, increase flexibility and cut costs without considering about long term gains or losses. A well-conceived cost reduction strategy enables managers to capture maximum value in the form of direct savings. Organizations must embrace Strategic Cost Reduction to facilitate a systematic cost reduction and building a solid organizational foundation that promotes a culture of cost containment and efficiency.