Customer Relationship Management Practice

The digital marketplace has empowered consumers and disrupted traditional customer management models, making it more challenging than ever to engage, retain and grow a customer base.

Wipro Consulting's Customer Relationship Management (CRM) advisory can help your business meet this challenge using an 'outside-in' approach that will align your business strategy with your customers' needs to deliver near-term gains as well as long-term transformation improvements through the following offerings:
 
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We are very impressed with Wipro's expertise and capability in helping us win over these Organisational Change challenges. We believe we made the right choice by partnering with Wipro to guide us through this Change Journey.. Read more
Philippe Sersot,
Chief Technology Officer of CACIB
 
HRO Today Global: The Cost of Culture Clash
In today’s global economy, offshoring could be a key to your business’s success. But if you don’t do a good job of melding organizational cultures, your brilliant strategic move could be your company’s undoing. Article by Wipro Consulting's Jayanth Poorna.
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Wipro Consulting's Jan Woodcock is interviewed at Telecoms World 2011 on the challenges facing service providers in the Middle East.