Improving customer satisfaction is as important as controlling costs and improving productivity. Our Customer Retention Advisory services help organizations reduce customer churn, increase the average revenue per user and improve return on investment while increasing customer loyalty. Wipro's Customer Experience Maturity Model (CEMM) helps organizations gain an understanding of their level of performance.

• Customer Experience Design: We can help you create engaging customer experiences by identifying successful functional and emotional outcomes for each customer touch point
• Customer Experience Implementation, leveraging our strong change management capabilities
• Customer Experience Improvement through:
  • Customer Self-Service, which enables an organization to develop and implement complete and personalized self-service capabilities including e-billing, e-payments and enrollments
  • Active Relationship Management, which provides a relationship management strategy by identifying critical events throughout the customer lifecycle and customer contact plans focused on those events
  • Differentiated Service Management, which enables the organization to provide differentiated levels of service according to customer segments and profitability
  • Multichannel Integration, which integrates product and customer information to provide consistent interactions across all channels
  • Contact Center Management, which helps organizations manage and improve their contact center operations through capabilities such as single customer view, effective and efficient customer care agents, and perfect order delivery
  • Customer Retention, which provides a complete retention roadmap for organizations to improve customer experience and reduce churn and increase revenue