Retail organizations are constantly challenged by high operating expenses, complex supply chains, the rise of multichannel buying, and diminished consumer loyalty. To remain competitive, retailers must remain extremely focused on operations, deliver a smarter shopping experience and tirelessly reduce operating costs. In response to these challenges, our Retail Business Performance Management (BPM) services for Retail organizations eliminate redundancies & standardize processes globally; improve business performance and customer experience; reduce operational costs of support functions like Finance and HR.

Our BPM for Retail Services Include:
  • Transformation of processes including order to cash, production planning , record to report, point of sale, inventory management, store management, promotion management, and vendor relationship management
  • Business Process Standardization based on the SCOR framework
  • Retail planning and optimization including processes such as demand planning, merchandise assortment and space planning, markdown management, store channels operations, and price management
  • Cross-sell and up-sell strategy design
  • Optimization of the Logistics network including operating model design
  • Customer retention strategies for improving customer experience
 
 
We have worked with many well known international consulting firms. But we were never as overwhelmed by the professionalism, commitment, and quality of work as we were with Wipro. Without doubt, Wipro has set new standards for business consulting. Read more
Prince Waleed Naser F. Al-Saud, VP Corporate Affairs,
Riyadh International Catering Corp., Saudi Arabia
Your Resilient Supply Chain
The redesign of a supply chain can create more efficient and responsive systems, but can also alter a company's risk profile and leave it vulnerable in a crisis or disaster. Wipro's Gerhard Plenert, Mohanish Makharia, and Ramanan Sambukumar offer lessons in reducing that exposure. (2.1.12)

Wipro Consulting's Jan Woodcock is interviewed at Telecoms World 2011 on the challenges facing service providers in the Middle East.