Retail organizations are constantly challenged by high operating expenses, complex supply chains, the rise of multichannel buying, and diminished consumer loyalty. To remain competitive, retailers must remain extremely focused on operations, deliver a smarter shopping experience and tirelessly reduce operating costs. In response to these challenges, our Retail Business Performance Management (BPM) services for Retail organizations eliminate redundancies & standardize processes globally; improve business performance and customer experience; reduce operational costs of support functions like Finance and HR.

• Transformation of processes including order to cash, production planning , record to report, point of sale, inventory management, store management, promotion management, and vendor relationship management
• Business Process Standardization based on the SCOR framework
• Retail planning and optimization including processes such as demand planning, merchandise assortment and space planning, markdown management, store channels operations, and price management
• Cross-sell and up-sell strategy design
• Optimization of the Logistics network including operating model design
• Customer retention strategies for improving customer experience