Economic conditions and market dynamics are driving Banking and Financial Services organizations towards Business Performance Management (BPM) as a means to improve operational efficiencies by streamlining back office operations, providing visibility into metrics and key performance indicators, and providing a unified customer experience across multiple business lines.
Banks and financial institutions have multiple business processes that are vital to the operation of their business, including horizontal functions such as procurement, customer complaint resolution, loan origination and servicing, and remittance processing. Whether the need is streamlining in-house functions, such as processing loan applications or providing customers with investment services, Wipro's BPM services can help reduce processing time and increase the reliability and volume of transactions.
Our BPM Services for Financial Services organizations include:
- Retail Banking Solutions encompassing
- Customer on-boarding
- Lean in mortgages
- Credit card operations
- Campaigns and offers
- Post-merger process optimization
- Collections advisory
- Investment Banking Advisory for
- Business consolidation
- Process integration
- Performance enhancement
- Underwriting Expense Ratio Assessment and Improvement
- Analysis of as-is processes for cost-to-serve
- Process integration
- Mapping of existing operations against Wipro’s ‘Expense Ratio Maturity Grid’ to identify potential areas of improvement and to generate an implementation roadmap
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