As enterprises focus on improving customer processes and relationships, customer delight is a key pillar of organizational success. However, proliferation of channels and user devices pose a threat for organizations that take pride in a consistent brand experience. Traditional CRM systems are no longer equipped to handle the complexities of modern day customer experience management.
How Wipro Helps
The Cloud lets you transform your customer-centric processes. With Wipro's Cloud CRM, you get:
- Ubiquitous applications to leverage multi-channel customer data
- Enhanced customer experience and vendor collaboration
- Scalable and agile CRM, in a pay-as-you-go model
- Automatic product enhancements
Wipro takes an ‘outside-in’ approach where business and customer experience drive technology. Our proven process consulting expertise, strengthened through CRM advisory, implementation and system integration capabilities, can transform your business into a customer-oriented enterprise. Wipro’s agile CRM solutions enable your enterprise to accelerate time-to-market, grow your sales pipeline and maximize customer satisfaction and loyalty.
Wipro partners with Salesforce to provide innovative CRM solutions to improve customer experience through process transformation. Wipro’s offerings on Salesforce extend across Sales Cloud, Service Cloud, Marketing Cloud, App Cloud, Community Cloud, IOT Cloud, Wave, and Industry Clouds (Health and Finance Cloud).
Wipro provides holistic solutions to customers by leveraging the Salesforce ecosystem partners such as Apttus, ServiceMax, Xactly, Informatica, Kenandy, Coupa, Zuora, and Mulesoft
Wipro is a Diamond Partner with Oracle and we leverage the latest Oracle CX Cloud product suites across Sales Cloud, Service Cloud, Social Cloud, Marketing Cloud and CRM/CX Modernization. This helps you offer your customers a seamless digital experience across all channels of customer engagement.
We also partner with Microsoft to provide end-to-end Microsoft Dynamics CRM services, including advisory, implementation and maintenance. Wipro’s services enable multi-channel customer connects, enhance your customer loyalty and help you achieve new levels of profitability.