Customer Service BPaaS
Customers today want faster service, immediate access to information, and a delightful experience. They prefer enterprises that can respond effectively and deliver services that are easily accessible,at all times, everywhere. This requires businesses systems and processes in place that can deal equally effectively with customers over multiple channels, address service failures effectively and enhance the customer’s experience.
How Wipro Helps
Wipro's Customer Service BPaaS enables your enterprise to achieve:
- Omni-channel customer communication - For enhanced user experience
- Innovative business model - A zero capex and transaction based pricing model with savings potential in excess of 30%
- Dynamically scalable cloud-based application platform - Combined with end-to-end process level service commitments
- Improved decision making - Leveraging the power of analytics
- Real-time management of customer service perceptions - Through integrated social listening
- Focus on core business - With access to on-demand customer service talent pools
- Proactive service management - Through M2M enablement
Wipro's Customer Service BPaaS solution represents a new generation Omni channel customer service platform with integrated service capabilities to manage customer service interfaces across voice, web, chat, email and social channels. The solution combines M2M capabilities with the Salesforce Service Cloud, linking all aspects of customer service, powered by extensive analytics capabilities.