Enterprise Operations Transformation

Organizations today need to stay ahead of technological advances in order to be agile, flexible and profitable. However, this requires large scale transformation activities involving costly system integration as well as re-engineering processes which require heavy capex, long lead times and impact on ROI. Companies are therefore looking for transformative processes involving digitization, automation, and operational agility which not only helps in improving operating metrics, but also results in better customer engagement.

How Wipro Helps

Enterprise Operations Transformation is a modular framework based on the concepts of ‘simplification’, ‘automation’, ‘intelligence’, and ‘immersive experience’ to significantly lower a client’s capex and deliver rapid returns on investment (ROI). Covering all aspects of front office, middle office and back office transformation, the framework is aimed at reducing cost to serve, improving revenues and enhancing customer experience.

Leveraging Enterprise Operations Transformation can provide high impact results across several functions in the organization including:

  • Increasing revenues by 12-15% with increased sales and improved service support
  • Enhancing CSAT/NPS by 10 BPS
  • Reducing churn by up to 20%
  • Ensuring ~99% accuracy in SLAs
  • Facilitating greater visibility, control and compliance of managing outsourced business

SOLUTIONS

  • Next Gen Customer Experience (NGCE)

    Wipro's NGCE brings together game changing technology combined with proven customer support expertise to deliver a superior customer experience management model. Read more >>

  • BASE))) ™

    Base))) ™ - Wipro's Business Operations Platform - includes business and operations analytics, pre-built process libraries, business design and process management components to manage today's business operations. Read more >>

  • Robotic Process Automation (RPA)

    Wipro has been at the forefront of adopting Robotic Process Automation (RPA) for our clients. We help automate client processes by designing ’Virtual FTEs’ through development of automation codes by Wipro programmers. Read more >>

  • Customer Experience Transformation

    Wipro's Customer Experience Transformation practice looks beyond traditional contact center support and leverages digital enablement technology in conjunction with advanced analytics and smart automation to offer Next Gen BPO solutions.
    Read more >>

  • Procurement BPaaS

    Wipro’s integrated Source-to-Pay (S2P) solutions include a comprehensive set of services, partnerships and solution accelerators, enabling enterprises to achieve efficiencies across the procurement value chain. Read More >>