Human Resource Outsourcing (HRO)

Organizations today are challenging the HR Function to better leverage the talent and resources available internally. As the HR Function looks beyond ‘reducing cost per employee’ and focusing more on improving employee experience & productivity to build a stronger support system for the organization’s growth, Human Resource Outsourcing (HRO) has become a sustainable, infact necessary, option to control costs and meet the expanding HR objectives.

How Wipro Helps

Wipro's HR Outsourcing Practice (HRO) helps organizations create a best-in-class HR Function focused on:

  • Improving Employee Experience and Productivity: Solutions to improve Employee Engagement and reduce the time spent on HR related activities
  • Actionable HR Analytics: Helping the HR Business Partners take better decision based better visibility into pain points and inefficiencies in the HR processes
  • Improving compliance of the HR Function
  • Reducing the Cost per servicing each employee

Wipro currently manages HR Shared Services Centers which is supporting over 750,000 employees across 20+ countries and processes over 14 million payslips each year.

  • Services


    Wipro's HRO practice designs, creates and Operates HR Shared Services for clients to support the Hire-to-Retire employee lifecycle providing:

    • Workforce Administration
    • Payroll
    • Employee Helpdesk
    • Benefits Administration
    • Recruitment Administration
    • Learning Management

    Service Differentiators

    • Best-in-class processes with built in, committed productivity gains
    • Integrated Technology-Process services for a holistic HCM solution
    • HR COE ( Centers of Excellence) across all major geographies
    • Partnerships with all leaving HCM Technology Solutions
    • Performance evaluation using internal and external benchmarking

    Key Service Solutions

    • Plugin Solutions to reduce the spend per employee
    • Solutions to improve compliance through in-house audit tools
    • HR Analytics on Wipro proprietary platform Base)))™
    • Wipro's proprietary case management tool for effective SSC operations
    • Solution Accelerators for Retail HR