Pre Sales & Acquisition
In this era of digital disruption and an ongoing integration of technologies, customers are much more informed, connected and demanding. They have their choices, multiple channels to interact in and provide their opinion. It is a challenge to integrate all this to incorporate preferences and dislikes across offerings in order to woo customers. Add to this the challenge of having excessive data and a de-centralized view of the customer which makes customer acquisition all the more exacting.
How Wipro Helps
Our integrated multi-channel contact center acts as a one-stop shop while addressing customers- initial requirements of adequate information about a product and then providing them personalized support. Closure to a query is critical, either by providing a resolve or effectively guiding to another function. We help you with:
- Product Information / Features / Guidance - Assist customers in their buy cycle, engage in demos, direct to relationship centers or provide policy updates
- Browse to Buy Experience - Employ analytics to proactively reach out to customers on supporting specific product choices
- Online Predictive Support - Use predictive support to assist customers in their search
- Special offers & Campaigns - Run special campaigns for first time customers
- Quotation preparation and collateral sharing - Shared Sales Support
- Product and Service Activations - Enable product activations on systems, online, assist in online software buys
Our service offerings follow our philosophy of transformation to suit your needs and continuously evolve to meet market dynamics. We have launched over 9000 successful products for our customers. Key features of our service include:
- One-Stop Integrated Centers: Designed to be relevant to you, as to address all your needs. Our agents are empowered and trained to be universal agents for many engagements
- Multi-Layered Analytics drives personalization: We personalize offers and communication to first time customers and agents can pitch specific offerings and quotations to incite interest
- Customer Satisfaction is Core: The focus is to leave a prospect satisfied, happy, and interested. While you may not gain immediately, you gain a follower and most likely a future customer, Hence it is critical to ensure that the customer requirements have been addressed, information provided and a follow-up (automated by us) is arranged to gain feedback.