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Financial organizations worldwide are facing the impact of higher volatility, uncertain business, and regulatory and socio-political environments putting pressure on them to make their...

Organizations today are challenging the HR Function to better leverage the talent and resources available internally. As the HR Function looks beyond 'reducing cost per employee' and...

Enterprises across the globe are under increasing pressure to improve efficiencies across their Sourcing and Procurement value chain, to optimize cost of operations, leverage scale and...

Customer Management Services today have moved beyond being pure cost centers to platforms which build brand loyalty, provide ease of support to agents through predictive recommendations and...

Today's digitally empowered customers are quick to make their purchase decisions. With a wide variety of purchase options and constant brand advertising, garnering customer loyalty is a challenge....

Law firms in the US and UK are constantly struggling to be more efficient while keeping the operational costs low and ensuring higher profitability. At the same time, in-house corporate legal...

Digitization has opened up several channels for customer interactions resulting in generation of massive amounts of data. This data is a reservoir for deep insights into customer behavior and...

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